1. About Pure Awakening

These Terms & Conditions apply to the website
pureawakening.co.za
and the mobile massage, beauty, wellness and spa services offered
by Pure Awakening Mobile Spa (Pty) Ltd (“Pure Awakening”,
“we”, “us” or “our”).

By requesting or confirming a booking, purchasing an eligible
product or voucher, or using our services, you agree to the
applicable terms set out below, subject to your rights under
South African law.

2. Booking Requests and Confirmation

Clients may enquire about or request appointments through our
website, WhatsApp, telephone, email or other available channels.

• Booking requests are subject to therapist availability.
• Requested dates and times are preferences until confirmed.
• We may contact you to clarify treatment selections, durations, location and other requirements.
• An appointment becomes confirmed only when we expressly communicate acceptance of the booking details.
• We may be unable to accommodate certain requests because of availability, distance, access or treatment suitability.

A booking request alone does not create a confirmed appointment
and does not attract a late-cancellation or no-show fee.

3. Treatments, Duration and Pricing

Treatment descriptions, advertised durations and prices are
provided to help clients select suitable services. The final
booking details, including any applicable travel or additional
service charges, will be communicated before confirmation.

Prices are displayed in South African rand (ZAR), unless otherwise
stated. Any applicable taxes and additional charges will be
disclosed before the client agrees to the final amount.

Treatment availability and offerings may vary by location and
therapist. Changes to an agreed booking will be discussed with
the client before proceeding.

4. Payment Arrangements

For bookings submitted through our booking-request checkout,
payment is not collected when the initial request is submitted.
Once availability and booking details have been confirmed,
Pure Awakening will communicate the applicable payment
arrangements.

Any required payment amount, payment deadline, accepted method
and relevant conditions will be communicated before the client
agrees to the confirmed booking.

Separate terms may apply to purchases of prepaid treatments,
gift vouchers or other products where payment is collected at
the time of purchase. These will be disclosed during the
applicable purchasing process.

5. Mobile Service Locations and Access

Pure Awakening provides mobile spa services at eligible
residential, accommodation, hospitality, workplace and other
suitable locations within its service areas.

• Clients must provide accurate address and access information.
• The treatment location must be safe, reasonably clean, private and suitable for the booked service.
• Clients must disclose relevant parking, security, estate or building access requirements in advance.
• Travel surcharges, where applicable, will be communicated before booking confirmation.
• We may decline or reschedule a service if safe or reasonable access cannot be arranged.

6. Cancellation and Rescheduling Policy

We understand that circumstances change and will endeavour
to accommodate cancellation and rescheduling requests
wherever reasonably possible.

6.1 Notice Period

Clients are requested to provide at least
24 hours’ notice before a confirmed appointment
when cancelling or requesting rescheduling.

6.2 Late Cancellations

Our stated late-cancellation policy provides for a charge of
up to 100% of the booked treatment value
where a confirmed appointment is cancelled with less than
24 hours’ notice.

Any cancellation charge imposed will be limited to a reasonable
amount permitted under applicable law, taking account of the
circumstances, the notice given, the nature of the service and
the reasonable opportunity to fill the appointment.

6.3 No-Shows

Where a client fails to attend or is unavailable for a
confirmed appointment without giving notice, our stated
policy provides for a charge of up to 100% of the booked
treatment value, subject to applicable law and the
reasonableness of the charge in the circumstances.

6.4 Statutory Exceptions

No cancellation fee will be imposed where prohibited by
applicable consumer protection law, including the relevant
exception for death or hospitalisation under section 17
of the Consumer Protection Act, where applicable.

6.5 Rescheduling

Rescheduling requests are subject to therapist availability.
Requests made within 24 hours of a confirmed appointment
may be assessed under the late-cancellation policy,
where lawful and reasonable.

7. Late Arrivals

7.1 Client Delays

If a client is late or not ready at the agreed appointment
time, the treatment duration may be reduced to avoid
affecting subsequent appointments. The agreed treatment
fee may remain payable, subject to applicable law.

7.2 Therapist Delays

If our therapist arrives late, we will provide the full
agreed treatment duration or arrange a suitable alternative
with the client.

8. Health, Safety and Treatment Suitability

Clients are responsible for informing Pure Awakening of
relevant health conditions, injuries, allergies, pregnancy,
recent surgery or other circumstances that may affect the
suitability or safety of a requested treatment.

Clients should seek advice from an appropriately qualified
healthcare professional where there is uncertainty about
whether a treatment is suitable.

Our spa and wellness treatments are not a substitute for
medical diagnosis, treatment or professional medical care.
Therapists may modify, postpone or decline a treatment
where there is a reasonable safety concern.

Clients must treat therapists respectfully and provide
a safe working environment. Inappropriate, threatening
or unlawful conduct may result in termination of the service.

9. Gift Vouchers and Prepaid Services

Gift vouchers and prepaid treatment purchases are subject
to the terms disclosed at purchase, including their value,
redemption conditions and any applicable validity period.

Voucher expiry, redemption and refund conditions will
comply with applicable South African consumer protection law.
Where voucher-specific conditions differ from these general
terms, the applicable disclosed voucher conditions will
govern to the extent permitted by law.

10. Changes, Unavailability and Refunds

If Pure Awakening cannot fulfil a confirmed booking,
we will notify the client as soon as reasonably possible
and discuss rescheduling, an appropriate alternative
or any refund due under applicable law.

Refunds for prepaid treatments, vouchers and other
purchases will be assessed according to the circumstances,
the terms disclosed at purchase and applicable statutory
consumer rights.

Nothing in these terms excludes remedies or refunds that
a consumer is legally entitled to receive.

11. Website Information and Availability

We take reasonable care to keep website information
accurate and current. However, service descriptions,
availability and prices may change.

If a material pricing or service-description error
affects a booking request, we will clarify the correct
information before asking the client to confirm.

12. Privacy and Personal Information

We collect and process information needed to respond to
enquiries, arrange appointments, provide services and
administer applicable transactions.

Further information about personal information, cookies,
marketing technologies and privacy rights is available
in our

Privacy Policy
.

Marketing communications and advertising-related processing
remain subject to applicable privacy law and any required
consent or other lawful basis.

13. Consumer Rights and Liability

These terms must be interpreted consistently with
applicable South African law, including the Consumer
Protection Act 68 of 2008 where applicable.

Nothing in these terms is intended to exclude or limit
liability or consumer rights that cannot lawfully
be excluded or limited.

Any concerns regarding a service should be reported
promptly so that Pure Awakening has a reasonable
opportunity to investigate and respond.

14. Changes to These Terms

We may update these Terms & Conditions from time to
time. The current version will be published on our website.
Changes will not retrospectively override agreed booking
conditions or statutory rights.

15. Contact Information

Pure Awakening Mobile Spa (Pty) Ltd
Address for service of legal documents:
12 Jan Hofmeyer Street, Denneburg, Paarl, 7646
South Africa

Telephone / WhatsApp:
+27 64 724 7870
Email:

judy@pureawakening.co.za

Website:

pureawakening.co.za

Contact page:

Contact Pure Awakening